Key Takeaways
- Nextiva has been within the enterprise for nearly twenty years and has helped giants like IKEA and DHL.
- The world-class VoIP companies make them a really perfect alternative for manufacturers trying to improve their telephone service.
- With 99.999% uptime, you are at all times prepared to assist your clients.
- Manufacturers of all sizes, from SMBs to giant enterprises, can use Nextiva’s pricing plans. The beginning plan is offered for simply $25, whereas the higher-tier choices can go as much as $199.
Here is What’s Inside This Information…
About Nextiva
Nextiva’s an enormous identify among the many Buyer Expertise Administration (CXM) platforms, and for good motive. Based in 2006 throughout the dot-com growth, this Scottsdale, Arizona-based firm gives VoIP companies to over 1 million customers. Notable shoppers embody well-known manufacturers corresponding to IKEA, DHL, and the YMCA.
Irrespective of if you happen to’re a startup dealing with texts or a contact heart juggling 1000’s of calls, Nextiva’s acquired your again. They boast 99.999% uptime, so dropped calls are uncommon. Plus, their 24/7 US-based assist is a lifesaver while you’re caught.
From SMBs to giant enterprises, Nextiva caters to all with its versatile pricing plans, together with primary digital instruments, top-notch analytics, AI, and extra. In order for you dependable communication with out the effort, Nextiva’s price a glance.
Nextiva Plans And Pricing: A Detailed Overview
Plan |
Month-to-month Value/Person |
Annual Value/Person |
Key Options |
Small Enterprise: Digital |
$25 | $20 | Aggressive Monitoring
Messaging Apps Social Media Channels Evaluation Administration Digital Service Assist Desk |
Small Enterprise: Core |
$36 | $30 | Inbound & Outbound Voice
Enterprise SMS Video Conferences Screenshare And File Share Name Routing |
Small Enterprise: Have interaction |
$50 | $40 | Buyer-To-Crew SMS Messaging
Toll-Free Quantity And Minutes Superior Reporting MS Groups Integration Internet Chat: Reside And Bot |
Small Enterprise: Energy Suite |
$75 | $60 | Inbound Gross sales And Service Name Middle
Precedence And Expertise-Based mostly Routing Unified Crew Interface Supervisor Dashboard ACD Callback |
Enterprise: Important |
$129 | – | Highly effective Inbound/Outbound Channels
Full Workflow Engine For Journey Orchestration Greatest-In-Class Workflow Automation And APIs Transcription And Summarization Customizable, Clever, And Expertise-Based mostly Routing |
Enterprise: Skilled |
$159 | – | Full Buyer Journey Context And Historical past
Omnichannel Assist Superior AI Bots To Information Journeys Actual-Time Supervisor Assist Safe Cost Agent Assists |
Enterprise: Premium |
$199 | – | Full Workforce Administration (WFM)
Optimized Workflows For Interplay Deflection CX Analytics For All Enterprise Capabilities |
Small Enterprise: Digital
- Month-to-month: $25/month/person
- Yearly: $20/month/person
- Options: Aggressive monitoring, messaging apps, social media channels, overview administration, digital service assist desk, and extra.
Small Enterprise: Core
- Month-to-month: $36/month/person
- Yearly: $30/month/person
- Options: This plan consists of all of the Digital plan’s options, plus aggressive monitoring, messaging apps, social media channels, overview administration, digital service assist desk, and extra.
Small Enterprise: Have interaction
- Month-to-month: $50/month/person
- Yearly: $40/month/person
- Options: This plan consists of all of the Core plan’s options, plus customer-to-team SMS messaging, toll-free quantity and minutes, superior reporting, MS Groups integration, internet chat by way of Reside and bot, and extra.
Small Enterprise: Energy Suite
- Month-to-month: $75/month/person
- Yearly: $60/month/person
- Options: This plan consists of all of the Have interaction plan’s options, plus inbound gross sales and repair name heart, precedence and skills-based routing, unified staff interface, supervisor dashboard, ACD callback, and extra.
Enterprise: Important
- Month-to-month: $129/month/agent
- Options: Highly effective inbound/outbound channels, full workflow engine for journey orchestration, best-in-class workflow automation and APIs, transcription and summarization, and customizable clever and skills-based routing.
Enterprise: Skilled
- Month-to-month: $159/month/agent
- Options: This plan consists of all of the Important plan’s options, plus full buyer journey context and historical past, omnichannel assist, superior AI bots to information journeys, real-time supervisor assist, safe cost agent help, and extra.
Enterprise: Premium
- Month-to-month: $199/month/agent
- Options: This plan consists of all of the Skilled plan’s options, plus full workforce administration (WFM), optimized workflows for interplay deflection, CX analytics for all enterprise features, and extra.
Nextiva Pricing Comparability For Small Enterprise
Even if you happen to’re a newly began startup trying to uplift the shopper expertise, there are a number of plans appropriate for various wants and budgets. Let’s examine the Nextiva pricing plans.
Small Enterprise Digital Plan: $25/person/month ($20/person/month yearly)
Greatest For
Startups or eCommerce outlets with a restricted funds specializing in digital channels, not telephones.
Nextiva Digital Plan Options:
This entry-level plan is all about digital communication.
CX Channels
- Use social media instruments like WhatsApp, Instagram, Fb, and many others., for assist and promoting.
- Route emails to a single group inbox. Assign and prioritize duties with computerized ticketing.
- Maximize social media to develop your small business. You may get two accounts on this plan.
Repute Administration
- Monitor opinions on Google Critiques, Yelp, and TripAdvisor.
- Set alerts on essential feedback to deal with them immediately.
- Maintain monitor of your rivals’ exercise on social media.
Unified Digital Inbox
- One dashboard for straightforward monitoring to make knowledgeable selections.
- Get day-to-day operation experiences for higher progress.
- Route all conversations to a single inbox, together with e mail, webchat, messengers, SMS, social media, and overview websites.
Buyer Assist
- Entry buyer assist day and night time via telephone, webchat, and e mail.
- Skilled implementations by the Service Supply staff (requires further charge).
Safety
- Primary encryption and safe information storage.
- Geo redundancy, SOC2 compliance, and ISO/IEC 27001 are used to make sure that buyer information is secure.
Integrations
- Handle your social media presence on two totally different platforms.
- Route your Apple App Retailer and Google Play Retailer opinions and reply to them from a single inbox.
- Observe and reply to your eCommerce opinions (Google Retailer, Amazon) from a single inbox.
Small Enterprise Core Plan: $36/person/month ($30/person/month yearly)
Greatest For
Small name facilities or groups needing voice and digital channels.
The Nextiva Core Plan consists of all Digital options plus:
CX Channels
- Limitless voice calling throughout the U.S. or Canada.
- Ship 100 SMS textual content messages via your small business telephone quantity utilizing the desktop or NextivaONE cell app.
- Social and overview administration for 3 totally different platforms.
Buyer Expertise
- Buyer video conferences and screensharing for straightforward communication.
- Group e mail mailbox for 3 accounts.
AI And Workflow Automation
- Route all of the calls professionally with Good Name Routing that makes use of IVR expertise.
- AI voicemail transcriptions so you’ll be able to monitor your voicemails higher throughout the Nextiva app in your desktop or cell.
Person Entry
- Route your e mail, webchat, messengers, SMS, and social media and overview web site conversations to at least one single inbox.
- Use the Nextiva app in your desktop to name, textual content, staff chat, video meet, and handle contacts.
- Join along with your contacts via name, textual content, and chat by way of the Nextiva cell app.
Safety
- Primary encryption and safe information storage.
- Geo redundancy, SOC2 compliance, and ISO/IEC 27001 to make sure that buyer information is secure.
Productiveness
- Limitless enterprise calls, audio conferencing, and video conferences.
- Chat along with your staff in actual time with group chat rooms.
- Constructed-in contact administration to maintain monitor of your contacts and handle them.
Integrations
- Combine with Microsoft 365 and Google accounts to entry your calendar and contacts throughout the Nextiva app.
- Single Signal-On integration and Energetic Listing sync.
- Three accounts for social media, eCommerce opinions, app retailer opinions, and on-line opinions.
Small Enterprise Have interaction Plan: $50/person/month ($40/person/month yearly)
Greatest For
Rising gross sales or assist groups dealing with larger buyer volumes.
The Nextiva Have interaction Plan consists of all Core options plus:
CX Channels
- Inbound/outbound voice with reside chat and chatbot assist.
- 250 SMS per person monthly.
- Digital fax utilizing the Nextiva vFAX Portal with an e mail handle of your alternative.
Buyer Expertise
- A common, non-local, toll-free quantity with 2000 minutes.
- Buyer-to-team SMS messaging is used to handle gross sales/companies requests simply.
- Ten accounts for the group e mail inbox.
AI And Workflow Automation
- Route all of the calls professionally with Good Name Routing that makes use of IVR expertise.
- AI voicemail transcriptions so you’ll be able to monitor your voicemails higher throughout the Nextiva app in your desktop or cell.
Safety
- Primary encryption and safe information storage.
- Geo redundancy, SOC2 compliance, and ISO/IEC 27001 to make sure the shopper information is secure.
Productiveness
- Document your voice calls or video conferences.
Analytics
- Voice analytics with historic and real-time information to investigate name developments and make higher selections.
- 10 reporting templates and shareable experiences.
- Complete dashboards for reporting.
Integrations
- Microsoft Groups integration for a premium voice calling expertise.
- Ten accounts for social media, eCommerce opinions, app retailer opinions, and on-line opinions.
Small Enterprise Energy Suite Plan: $65/person/month ($20/person/month yearly)
Greatest For
Superior groups want enterprise voice and social media instruments with out enterprise prices.
The Nextiva Energy Suite consists of all Have interaction options plus:
CX Channels
- Limitless SMS per person monthly.
- 30 accounts for social and overview administration.
AI And Workflow Automation
- Route calls to the suitable brokers primarily based on demographics, language, affinity, laborious abilities, and different components.
- An inbound gross sales and repair name heart to handle high-volume inbound calls and routing.
Analytics
- Limitless voice analytics and reporting.
Integrations
- Limitless accounts for social media, eCommerce opinions, app retailer opinions, and on-line opinions.
Prime Nextiva Small Enterprise Options
Although the device is loaded with many beneficial options, a few of the greatest ones are talked about beneath.
Voice Calling
Nextiva’s VoIP calls are exceptionally clear. Limitless calling throughout the U.S. and Canada retains prices low. Auto attendants and name routines add knowledgeable contact, and with 99.999% uptime, dropped calls are a factor of the previous.
Social Media Administration
Deal with Fb, WhatsApp, and different social media conversations from one inbox. You may as well reply to DMs and feedback with out app-hopping. It is a time-saver for busy groups and retains clients pleased throughout platforms.
Repute Administration
Observe Google and Yelp opinions in a single spot. Reply to suggestions quick and ship overview requests by way of SMS. That is a straightforward solution to enhance your on-line presence.
Crew Collaboration And Productiveness Instruments
Crew chat, video calls, and file sharing maintain everybody looped in. You may as well combine with Microsoft Groups to chop e mail muddle. It is a possibility to work smarter, wherever your crew is.
Nextiva’s Professionals And Cons
The plethora of useful options undoubtedly brings some nice advantages. However since nothing’s excellent, Nextiva has some cons as nicely. Here is a fast have a look at them.
Professionals
24/7 Assist
Organising and configuring Nextiva might require some technical know-how. Getting caught anyplace within the course of can disrupt your operations and damage productiveness. Nonetheless, the platform’s 24/7 assist saves the day right here. Join with them anytime, and specialists will present an answer to your downside.
Person-Pleasant Interface
CXM instruments are complete and infrequently require a steep studying curve. Nextiva’s user-friendly interface solves this concern, although. The device is simple to make use of, so that you need not spend hours coaching your reps on tips on how to get probably the most out of it.
Excessive Name High quality And Reliability
Calls are clear, with no static. Plus, Nextiva’s 99.999% uptime means you are at all times linked. We guarantee you that your clients will discover the distinction.
Multichannel Administration
Handle calls, texts, and social media in a single spot—no app-switching. It retains your staff sharp and your clients pleased.
Cons
Additional Options Have Additional Prices
Need AI or analytics? You must pay further. Add-ons can pile up, which is not excellent for tight budgets.
Restricted Scalability
The device is nice for small groups, however large corporations might outgrow it. Nextiva might not meet large enterprise wants.
Cell App Points
The app seems to have glitches, corresponding to sluggish notifications and a clunky design. This could be a major problem for distant groups.
Excessive Quantity Of Spam Calls
Spam calls can sneak via. You should use blocking instruments, however these want further work and are a problem.
Nextiva Pricing Comparability For Enterprises
The platform affords many options for large-scale enterprises. Here is a Nextiva value comparability and options.
Enterprise Important Plan (From $129/agent/month)
Greatest For
Giant contact facilities that want stable communication instruments on a funds.
Nextiva Enterprise Important Plan Options:
CX Channels
- Single channel (voice or digital) for buyer communication.
Buyer Journey Administration
- IVR assist, enhanced routing, and voice bot-to-agent hand-off for a straightforward buyer journey.
- Drag-and-drop interface to save lots of time on complicated duties.
Advertising Instruments
- Quarterback, progressive, predictive dialing.
- Record and marketing campaign administration and course of automation.
- AI for taking name notes.
Analytics And Reporting
- Voice and digital buyer surveys.
- Actual-time dashboards and reporting.
Enterprise Skilled Plan (From $159/agent/month)
Greatest For
Companies that need omnichannel assist and tighter management.
Consists of all Important options plus:
CX Channels
- Omnichannel communication with voice, SMS, chat, e mail, social, messaging, and webform assist.
Efficiency Monitoring And QM
- Actual-time supervisor assist to watch each voice and digital interactions.
- Single-screen recording and superior bots.
Buyer Journey Administration
- Full buyer journey historical past to cut back time-to-resolution.
Safety
- Safe cost agent help (PCI-DSS) with a built-in AI bot.
- Geographic catastrophe restoration.
Enterprise Premium Plan (From $199/agent/month)
Greatest For
Enterprises that want superior analytics and workforce effectivity.
Consists of all Skilled options plus:
WFM
Superior CX Analytics
- Wealthy analytics dashboards providing in-depth evaluation of brokers, campaigns, and queues.
- Integration with BI instruments for superior analytics.
Prime Nextiva Enterprise Options
Nextiva’s enterprise instruments are constructed to deal with large operations. Let’s have a look at what makes them shine.
Nextiva AI
Nextiva AI is your clever assistant that transcribes calls, understands buyer feelings, and identifies high-priority leads. It may well automate name routing and follow-ups that will help you save time. For these juggling a number of obligations and trying to enhance effectivity, Nextiva AI is a invaluable device.
Outbound Auto-Dialing
Auto-dialers deal with outbound calling effectively. With predictive mode, they will dial a number of numbers directly and solely connect with reside solutions, so your staff can concentrate on actual conversations. Plus, the progressive and preview choices give brokers an opportunity to prepare for these private contact calls. It is really a game-changer for gross sales groups.
Conversational Analytics
Conversational analytics digs into each chat, name, and textual content. AI spots developments, sentiment, and agent efficiency. Actual-time dashboards show you how to tweak scripts or enhance satisfaction.
Nextiva WEM
Nextiva’s Workforce Engagement Administration retains groups environment friendly. It schedules brokers, screens calls in actual time, and gamifies efficiency via leaderboards. Its high quality scoring and surveys assure glorious service, too. It is important for big groups.
Nextiva Enterprise Professionals And Cons
Together with the pricing plan’s benefits come some disadvantages. Let’s have a look at them.
Professionals
Dealing with Primary Duties
The built-in AI does the essential job nicely, and it may deal with duties like name evaluation, predictive analytics, and extra.
Easy Interface
The drag-and-drop interface makes complicated duties simpler and saves time.
Central Hub
It gives one central level for all buyer communication. This eliminates silos and improves personalization.
Importing And Exporting Information
REST APIs make getting information out and in of the platform simple.
Cons
Value
This Nextiva pricing plan could be steeper for low-budget corporations regardless of being versatile.
Analytics Limitations
Superior CX Analytics are restricted to the flagship plan.
Prolonged Implementation Course of
Appropriate implementation might take some time for big groups.
Add-On Prices
AI transcriptions value exterior the plan primarily based on utilization, which may ultimately enhance Nextiva’s value.
Nextiva Small Enterprise Vs. Enterprise: Which One Ought to You Select?
Selecting between Nextiva’s small enterprise and enterprise plans will depend on your staff’s dimension and desires. Beginning at $20/month, small enterprise plans are excellent for startups or groups underneath 50. They provide voice, SMS, and social media instruments with simple setup. Now, if you happen to want superior AI or analytics, then Enterprise plans, from $129/month, are excellent for big contact facilities. They embody auto-dialers, workforce administration, and deep CX insights. Briefly, small companies get affordability and ease; enterprises get energy and scale. Decide a pricing plan aimed for small companies if you would like fast outcomes, and a plan for enterprises if you happen to deal with high-volume, complicated operations. Earlier than deciding, verify your development objectives.
Regularly Requested Questions
Let’s handle some frequent questions round Nextiva to grasp the device higher.
Most VoIP-compatible telephones from numerous manufacturers, corresponding to Yealink, Cisco, Poly, and Nextiva itself, are suitable with Nextiva. Moreover, Nextiva can seamlessly convert your current techniques with none problem. Moreover, the NextivaONE app simplifies collaboration, making it as simple as utilizing your desk telephone.
The decision recording function will not be supported within the Digital plan. Nonetheless, it’s obtainable as an add-on for the Core plan. Subsequently, you want at the least the Have interaction plan or a better choice to report calls.
Sure. Nextiva works with VoIP desk telephones from Poly, Cisco, Yealink, and Nextiva. Plug them into your web connection, configure them by way of the Nextiva portal, and also you’re set. Softphones and cell apps may also be used.
One telephone line is taken into account one person who makes or receives calls. It’s essential to buy a separate telephone line for every member, and the billing will probably be outlined per person.
That will depend on your particular necessities, however the Nextiva setup often takes between a number of days and some weeks. Simply contact their service staff and share your necessities, they usually’ll offer you an estimated time.
This varies primarily based in your plan. Larger-tier plans supply higher queue administration to maintain clients pleased and scale back wait occasions.
The VoIP requires 100-150 Kbps of add/obtain pace for a single name. Nonetheless, it’s good to have a really perfect pace of 3-5 Mbps for high-quality calls. Plus, the latency needs to be underneath 150 milliseconds for optimum efficiency. The packet loss needs to be underneath 5%. If this quantity exceeds, you may see a top quality loss.
To arrange your Nextiva auto attendant, log into your Nextiva portal. Then, in your Nextiva Voice Admin Dashboard, go to Superior Routing > Auto Attendants > Create Auto Attendant > Superior Settings. You’ll be requested to enter particulars like Referred to as ID Title, Dialing scope, and many others. Enter the main points, and also you’re executed with the setup.
You’ll be able to go to Nextiva’s standing web page, which affords real-time updates concerning the standing of its software program. You may as well subscribe to the updates to get computerized notifications if something goes unsuitable with the system. To verify if issues are working nicely in your aspect, you’ll be able to merely verify your web pace and search for packet loss.
Sure, you’ll be able to combine many widespread apps, corresponding to Zoho, Zendesk, Salesforce, HubSpot, and extra. Simply go to the Nextiva app retailer to verify if the app you wish to combine is supported. These integrations deliver all of your information to at least one place, stopping you from switching tabs to trace totally different information and enhancing staff productiveness.
